Terms of Service

Eligibility and business accounts

You must be at least 18 years old and legally able to enter into a binding agreement to use Kitt. Kitt is currently intended for business and professional use.

A Kitt business workspace has one active owner under the current product model. Owners and other authorized users may invite, suspend, remove, or change members and may delegate specific Kitt capabilities. A role title does not automatically create every form of authority, and Kitt may require recent authentication for sensitive changes.

If you join a workspace controlled by someone else, your access may be managed or revoked by that organization in accordance with its Kitt permissions.

What Kitt does

Kitt helps businesses connect systems, organize evidence, preserve operating context, identify items that need attention, and ask questions about their business. Some features use AI to interpret information, generate summaries, propose business knowledge, or retrieve relevant outside information.

Terms such as “verified,” “accepted,” “current,” or “attention” describe Kitt's internal evidence and review state. They are not a legal, accounting, regulatory, or professional certification.

Unless Kitt clearly confirms that an external action was completed, an answer, recommendation, draft, or displayed action should not be treated as proof that a third-party system was changed.

AI-generated content and human review

AI-generated content can be incomplete, incorrect, outdated, or unsuitable for a particular business decision. You are responsible for reviewing important outputs and deciding whether to rely on them.

Kitt is designed so that a model-generated interpretation is not automatically promoted to verified business truth merely because the model produced it. Certain business rules, policy statements, ownership changes, and delegated-authority actions require explicit human review or authorization.

Kitt is not a substitute for legal, tax, accounting, financial, medical, safety, or other licensed professional advice. Consult an appropriate professional when a decision requires that expertise.

Connected services

You may choose to connect third-party services such as QuickBooks. By connecting a service, you authorize Kitt to request, receive, store, and process the data and permissions reasonably necessary for the feature you selected.

You represent that you have the right to connect the account and allow Kitt to process the information made available through it. You are responsible for complying with the third party's terms and for maintaining any permissions, notices, or legal basis required for data about your customers, employees, vendors, or other people.

Third-party services remain independent of Kitt. Their availability, APIs, data, pricing, policies, and functionality can change or fail without notice. Kitt is not responsible for a third party's service or for losses caused solely by that third party.

Your data and content

As between you and Kitt, you or your organization retain ownership of the business information, messages, files, connected-service data, policies, corrections, and other content you provide to Kitt (“Customer Data”).

You grant Kitt a limited right to host, copy, process, transmit, transform, and display Customer Data only as reasonably necessary to provide, secure, support, and improve the service and to comply with law.

You are responsible for Customer Data you provide and for having the rights and permissions needed for Kitt to process it. Do not upload unlawful content or highly sensitive data that Kitt has not expressly agreed to support.

Kitt intellectual property

Kitt and its licensors retain all rights in the Kitt software, service design, brand, documentation, system prompts, workflows, models or model orchestration, templates, and other technology that is not Customer Data.

Subject to these Terms, Kitt gives you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes while your access remains authorized.

If you provide product feedback or suggestions, you grant Kitt permission to use that feedback without restriction or compensation, provided we do not identify confidential Customer Data as your feedback without permission.

Acceptable use

You may not use Kitt to violate law or third-party rights, gain unauthorized access to systems or data, bypass access controls, interfere with the service, distribute malware, conduct abusive automated traffic, impersonate another person, misrepresent your authority, or use connected credentials you are not authorized to use.

You may not reverse engineer or attempt to extract non-public source code, system prompts, credentials, or security mechanisms except where applicable law expressly permits that activity despite this restriction.

You may not use Kitt to make fully automated high-impact decisions about a person where law requires human review, notice, consent, or other safeguards unless you independently provide those safeguards.

Account security

You are responsible for keeping your sign-in methods secure and for activity performed through your authorized account. Do not share authentication codes, reset links, passwords, or invitation links with unauthorized people.

Kitt may require reauthentication for sensitive operations and may suspend or restrict access when reasonably necessary to protect an account, a business workspace, another user, or the service.

Third-party and outside information

Kitt may surface information from connected systems, public websites, product sources, local-business sources, or other third parties. That information may be delayed, incomplete, inaccurate, or change after Kitt retrieves it.

Prices, inventory, business hours, weather, financial records, and other time-sensitive information should be confirmed with the authoritative source before you rely on it for an important decision.

Fees and paid features

Some Kitt features may be free, invite-only, experimental, or offered under a paid plan. If Kitt offers a paid subscription or other paid service, the price, billing cycle, renewal terms, cancellation terms, and applicable taxes will be disclosed at purchase or in the applicable order form.

Unless required by law or stated otherwise at purchase, fees already paid are non-refundable.

Beta and changing features

Kitt may offer beta, preview, experimental, or early-access features. Those features may change, be incomplete, contain errors, or be discontinued.

We may add, modify, limit, or remove features as Kitt develops. We will use reasonable efforts not to make changes that unfairly deprive a paid customer of a material purchased service without an appropriate remedy.

Suspension and termination

You may stop using Kitt at any time. A business owner or authorized administrator may also change or end a member's access to that business workspace.

We may suspend or terminate access if you materially violate these Terms, create a security or legal risk, fail to pay applicable fees, abuse the service, or if continued operation is no longer reasonably possible. When practical, we will provide notice and an opportunity to resolve the issue.

Termination does not automatically erase records that Kitt reasonably needs to retain for security, legal compliance, billing, dispute resolution, provenance, or audit integrity.

Disclaimers

To the fullest extent permitted by law, Kitt is provided on an “as is” and “as available” basis. We do not guarantee that Kitt will be uninterrupted, error-free, perfectly accurate, or suitable for every business purpose.

We do not warrant third-party services, connected-service data, AI-generated outputs, or outside information. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

Limitation of liability

To the fullest extent permitted by law, Kitt and its affiliates, owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunity, or data, arising from or related to the service.

To the fullest extent permitted by law, Kitt's total aggregate liability arising from or relating to the service will not exceed the greater of (a) the amount you paid Kitt for the service during the 12 months before the event giving rise to the claim or (b) $100.

Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

Indemnification

To the extent permitted by law, if you use Kitt on behalf of a business, that business agrees to defend and indemnify Kitt against third-party claims arising from unlawful use of the service, Customer Data the business did not have the right to provide, infringement caused by the business's content or instructions, or material violation of these Terms. This obligation does not apply to the extent a claim was caused by Kitt's own breach or unlawful conduct.

Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules, except to the extent applicable law requires otherwise.

Before filing a lawsuit, you and Kitt agree to make a reasonable good-faith effort to resolve the dispute informally. If a dispute cannot be resolved, the state or federal courts located in Arizona will have jurisdiction, except where applicable law gives you the right to bring a claim elsewhere.

Changes to these Terms

We may update these Terms as Kitt changes. If an update materially affects your rights or obligations, we will provide reasonable notice through the service, by email, or by another appropriate method. The effective date at the top of this page identifies the current version.

General terms

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of it. You may not transfer these Terms or your account without our permission except as part of a lawful transfer of the business; Kitt may assign these Terms as part of a merger, reorganization, or sale.

These Terms, together with the Privacy Policy and any applicable order form or separate written agreement, form the agreement governing your use of Kitt. A separate signed agreement controls if it expressly conflicts with these Terms.

Contact

Questions about these Terms may be sent to support@thisiskitt.com.

support@thisiskitt.com